Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") explains how billing, cancellations, and refunds work for Abundhunt CRM subscriptions and related paid services offered by Techiebears Pvt Ltd under the Abundhunt brand (https://abundhunt.com).

Abundhunt is a brand of Techiebears Pvt Ltd. Learn more at www.techiebears.com.

This Policy supplements our Terms & Conditions. If your organisation signed a separate order form, master services agreement, or enterprise contract, those written terms take precedence where they conflict with this Policy.

Abundhunt CRM is typically sold on a recurring subscription basis (for example monthly or annual), unless otherwise stated at purchase or in your order form.

• Billed in advance: Subscription fees are charged at the start of each billing cycle for the upcoming period.
• Taxes: Prices are exclusive of applicable taxes (including GST, where applicable) unless stated otherwise on your invoice.
• Auto-renewal: Subscriptions renew automatically at the end of each term unless you cancel before the renewal date, as described below.
• Price changes: We may change pricing for future billing periods with reasonable advance notice. Continued use after the effective date constitutes acceptance of the new price for the next renewal.

We may offer free trials, demo environments, or limited pilot access from time to time. Trial and pilot terms — including duration, included features, and user limits — are described at sign-up or in writing.

• No payment is required during an active free trial unless you choose a paid plan.
• At the end of a trial, your account may be downgraded, suspended, or converted to a paid subscription only if you explicitly select a plan and provide valid billing details.
• Fees paid after a trial ends are subject to this Policy and your selected plan.

You may cancel your subscription at any time. Cancellation stops future renewals; it does not automatically delete your account or data.

To cancel, contact us at: support@abundhunt.com

Please include your company name, registered email, and tenant/account identifier.

• Effective date: Cancellation takes effect at the end of your current paid billing period unless we agree otherwise in writing.
• Access after cancellation: You may continue using paid features until the end of the period already paid for, after which access may be suspended.
• No partial-period credits: We do not provide credits or refunds for unused days or seats within an active billing cycle, except where required by law or expressly approved in writing.
• Integrations & third-party costs: Cancellation of Abundhunt CRM does not cancel separate charges from telephony, WhatsApp, Meta, Google, or other third-party providers you connected.

As is common for B2B SaaS and CRM platforms, subscription fees are generally non-refundable once a billing period has started. This includes monthly and annual plans, add-on modules, onboarding packages, and prepaid user or seat bundles.

We may approve a refund or credit only in limited situations, such as:

• Duplicate or erroneous charges verified by our billing team
• Payment received but the paid Service was not provisioned or activated within a reasonable time and the issue was not resolved after you notified us
• A refund required under applicable law or a final order of a competent authority
• Any refund explicitly agreed in your signed order form or enterprise contract

Refund requests must be submitted within 7 calendar days of the charge in question, with invoice details and a brief explanation. We review requests in good faith but approval is not guaranteed except where mandated by law.

Approved refunds are processed to the original payment method where possible. Depending on your bank or payment provider, funds may take 7–14 business days (or longer in some cases) to appear in your account.

If you believe a charge is incorrect, please contact support@abundhunt.com before initiating a chargeback. Unresolved chargebacks may result in account suspension pending investigation.

Upgrades may take effect immediately, with prorated or adjusted charges shown at checkout or on your next invoice, depending on your plan.

Downgrades typically apply from the next billing cycle. We do not refund the difference between plans for the remainder of the current period unless agreed in writing.

After cancellation or non-renewal, you are responsible for exporting any Customer Data you need before access ends. We may retain data for a limited period for backup, security, or legal compliance, as described in our Privacy Policy and Terms.

We may delete tenant data after a reasonable retention window unless a longer period is required by law or contract.

For billing disputes, cancellation help, or refund requests, contact:

Techiebears Pvt Ltd
Abundhunt is a brand of Techiebears Pvt Ltd
Email: support@abundhunt.com
Office No. 632, EssGee Option One, Senapati Bapat Marg, Dadar West, Parel, Mumbai, Maharashtra 400028

We aim to acknowledge billing enquiries within 2 business days and resolve valid disputes as promptly as practicable.

We may update this Policy from time to time. The "Last updated" date at the top will reflect revisions. Material changes will be communicated via email or a notice within the Service where appropriate. Continued use after the effective date constitutes acceptance of the updated Policy, subject to applicable law.